Privacy Policy

JobAgent247 is operated by Nexgen Tech Labs, registered and based in the United Kingdom. We are the data controller for personal data processed through the JobAgent247 platform.

Contact for all data, privacy, and compliance queries: media@jobagent247.co

We may collect the following categories of personal data when you use the Service:

We use personal data to:

• Create and manage your account and provide the Service.
• Generate AI-assisted outputs such as CV improvements, cover letters, and job match scores.
• Support your job-search workflow and maintain your application tracker.
• Ensure platform security, detect fraud, and prevent misuse.
• Analyse usage patterns to improve the platform.
• Process subscription payments and manage billing.
• Respond to support requests and complaints.
• Comply with applicable legal obligations.

Where UK GDPR or EU GDPR applies, we process your personal data on the following legal bases:

• Contract: Processing necessary to provide the Service you have signed up for.
• Legitimate Interests: Security, fraud prevention, analytics, and platform improvement, where these do not override your rights.
• Consent: Marketing communications and non-essential cookies, where we request your consent.
• Legal Obligation: Compliance with applicable laws, tax, and regulatory requirements.

We may share data with the following categories of third parties:

• Hosting and infrastructure providers (e.g. cloud platforms) for service delivery.
• AI and language model providers for generating CV improvements, cover letters, and other content.
• Payment processors for billing and subscription management.
• Analytics tools for understanding platform usage (configured to minimise personal data exposure where possible).
• Customer support tools for managing support requests.
• Security and fraud prevention services.
• Legal and regulatory authorities where we are required to disclose information by law.

We do not sell your personal data to third parties.

Your data may be processed outside the United Kingdom or European Economic Area by our third-party service providers (for example, cloud or AI providers based in the United States). Where such transfers occur, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable law.

We retain your personal data for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, prevent fraud, and maintain operational records. You may request deletion of your account and associated data at any time, subject to any lawful exceptions.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to lawful exceptions.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Request a copy of your data in a machine-readable format.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
• Complaint: Lodge a complaint with the relevant supervisory authority (in the UK: the Information Commissioner's Office at ico.org.uk).

To exercise any of these rights, contact us at media@jobagent247.co.

We use essential cookies to maintain sessions and enable core platform functionality. We may use analytics cookies to understand how the platform is used. Where non-essential cookies are used, we will request your consent. You can manage cookie preferences in your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No system is completely secure, and we cannot guarantee absolute security. If you become aware of a security vulnerability, please report it responsibly to media@jobagent247.co.

JobAgent247 is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

For any privacy, data, or compliance queries, contact us at: media@jobagent247.co